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Customer Service

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Garage Door Safety Information
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Garage Door Installation Guide  (PDF)
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Spring Ends Information  (PDF)
Spring Specifications & Details  (PDF)
Guaranteed Lowest Pricing Available Online
We will beat any price that you find for an identical product item. These prices will need to be legitimate and varifiable. This pricing policy does not include online auctions, wholesale websites, non-legitimate website businesses, or websites that offer closeout pricing.

Return Policy
If you are not completely satisfied with your purchase for any reason, return the merchandise, in "new" condition, within 30 days of receipt for an exchange or refund. Products fabricated to accommodate the dimensions you provide or "Custom Orders" are excluded. Return shipping freight charges are your responsibility and any items shipped that take advantage of one of our "Free Shipping" specials will have the original shipping costs deducted from any refunds.
Please use a carrier that offers tracking capability, such as UPS.
To return merchandise:
1) You are required to obtain a Return Goods Authorization Number (RGA#). Please call or email us for your RGA request.
No package will be accepted without a prior RGA approval number clearly printed on the outside of the package.
2) Please photocopy the original receipt that was sent with your order and include a brief explanation for returning the merchandise (Examples: Product didn't work for my application, Product is not what I expected, etc.).
3) Affix a return label to the box.
4) Enclose all merchandise to be returned along with the receipt photocopy and your appropriate reason for return.
5) Apply proper postage and mail (no COD's will be accepted) to the following address:

Garage Doors & Parts
Attn: Returns Desk
700 N.E. 102nd
Portland, Oregon, USA 97220

6) Please use a carrier that offers "tracking" capabilities, such as UPS or Federal Express.
7) Refunds will be credited to the credit card that was used at the time of the initial order. Once we receive the returned merchandise, please allow 1 to 2 billing cycles for the credit to appear on your statement.
8) Original shipping and handling is non-refundable; tax will be automatically calculated and refunded based on the amount of the return.
Please refer to the Merchandise Return Form included with your shipment. If you have misplaced your return form, please provide us with your name, address, daytime phone number and if possible, the name of the person who was billed for the merchandise in an email or on a piece of paper and enclose this with your return.

Product Representation
The product images or graphics displayed on this website are for reference only. The items you order and receive may not appear to be the same as these images.

Shipping and Handling
Orders sent to destinations within the 48 contiguous United States, will be shipped via UPS ground service and will be delivered in 7 to 10 business days. All duties and fees that apply to international shipments are the sole responsibility of the purchaser. UPS shipping options will be available as you complete your order and checkout process. All orders shipped to a PO Box can be shipped via US Postal Service. You will need to contact our sales staff for these USPS rates.
Items may ship separately.
For all orders over $200.00 please contact us for special shipping options and rates.
Freight rates include all shipping and handling charges.

Sales Tax
Customer is responsible for all applicable sales taxes.

Methods of Payment
Offers good in the US only. We accept Visa, or MasterCard.

Back Orders
Our goal is to always provide Garage Door Parts, Accessories, Hardware, & Supplies to you, at a discount, as soon as possible. Any items out of stock will be shipped to you immediately upon receiving it from the manufacturer.

Contact Information
If you have any questions or comments about our products or service, please Email us at If a response is requested, we will respond within 24 hours, Monday-Friday.
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